Tour Guide Manager - Deadwood History

JOB TITLE: Tour Guide Manager

REPORTS TO: Communications Director

SUMMARY OF POSITION: Reporting to the Communications Director the Tour Guide Manager is responsible for management and operation of the tour guides at the Historic Adams House and The Brothel Deadwood including hiring, training, and scheduling tour guides.

PRIMARY RESPONSIBILITIES:

Participate with the Communication Director and Human Resource Director to interview and hire tour guides for the Adams House and The Brothel Deadwood.
Train/Coach employees to recite the scripts and make sure they know additional background information about the subject matter. Monitor adherence to the scripts.
Create and manage work schedule for tours guide to ensure appropriate coverage. Must be prepared to cover any scheduling deficiencies.
Weekend and evening work may be required.
Ensure a high level of service and visitor satisfaction through oversight of all aspects of the visitor experience including customer service, visitor safety, and museum information.
Observe the physical appearance and maintenance of the properties and report deficiencies to the Curator of Collections, copying the Communication Director on the communication.
Ensure that Adams House gift shop inventory and The Brothel Deadwood gift shop inventory is stocked on display shelves. Oversee the cleanliness of the gift shop, rest rooms, and patio.
Train/Coach employees how to confidently interact and engage with visitors, promote gift shop sales, and cross promote all DHI properties.
Use appropriate disciplinary action when necessary with the guidance of the Human Resource Director and Communication Director.
Assist with school, group, and motorcoach tours, as needed at the Historic Adams House and The Brothel Deadwood.
Coordinate and supervise weekly cleaning of the two properties with the Curator of Collection holding tour guides to accountability for assisting in the cleaning.

SECONDARY RESPONSIBILITIES:

Assist with public programs and special events sponsored by DHI.
Other duties as assigned.

TYPICAL PHYSICAL DEMANDS:

Must be physically capable of climbing several flights of stairs daily. Able to bend, reach, stoop, sit, and stand for extended periods of time. Must be able to lift or move objects up to 30 pounds. Must be able to see, speak, and hear effectively (with or without reasonable accommodations).

TYPICAL EQUIPMENT USED:

Must be able to operate office equipment including a computer, copier, telephone, POS system, and security system.

If you are interested in applying for this position, please submit a cover letter and resume to: April Hoover, Finance & Human Resources Director, Deadwood History, Inc., P.O. Box 252, Deadwood, SD 57732, or send by e-mail to [email protected].