Tour Guide Coordinator for The Brothel Deadwood

JOB TITLE:  Tour Guide Coordinator for The Brothel Deadwood

REPORTS TO:  Communications Director

SUMMARY OF POSITION:  Reporting to the Communications Director the Tour Guide Coordinator is responsible for management and operation of the tour guides at The Brothel Deadwood including training and scheduling tour guides.

PRIMARY RESPONSIBILITIES:

• Oversee all aspects of the tour:
  • Train/Coach employees to recite the scripts and make sure they know additional background information about the subject matter. Monitor adherence to the scripts.
• Create and manage work schedule for tours guide to ensure appropriate coverage.  Must be prepared to cover any scheduling deficiencies.
• Weekend and evening work may be required.
• Ensure a high level of service and visitor satisfaction through oversight of all aspects of the visitor experience including customer service, visitor safety, and museum information.
• Observe the physical appearance and maintenance of the properties and report deficiencies to the Curator of Collections, copying the Communication Director on the communication. 
• Ensure that The Brothel Deadwood gift shop inventory is stocked on display shelves.  Oversee the cleanliness of the gift shop and restrooms.
• Train/Coach employees how to confidently interact and engage with visitors, promote gift shop sales, and promote all the DHI properties.
• Use appropriate disciplinary action when necessary with the guidance of the Human Resource Director and Communication Director.
• Assist with group and motorcoach tours as needed at The Brothel Deadwood.
• Coordinate and supervise weekly cleaning of the Brothel with the Curator of Collections and facilitate tour guides in assisting in the cleaning.

SECONDARY RESPONSIBILITIES:

• Other duties as assigned.

TYPICAL PHYSICAL DEMANDS:

Must be physically capable of climbing several flights of stairs daily.   Able to bend, reach, stoop, sit, and stand for extended periods of time.   Must be able to lift or move objects up to 30 pounds.  Must be able to see, speak, and hear effectively (with or without reasonable accommodations). 

TYPICAL EQUIPMENT USED:

Must be able to operate office equipment including a computer, copier, telephone, POS system, and security system. 

Join us in our mission to bring history to life for all who visit our historic town. Apply now by sending your resume and cover letter to [email protected].