Wild Bill statue

Visitor Services Manager

Deadwood History, Inc. (DHI) is currently seeking a Visitor Services Manager. DHI is the nonprofit organization that oversees the operations of the Adams Museum, the Days of ’76 Museum, the Historic Adams House, the Homestake Adams Research and Cultural Center, and The Brothel Deadwood. DHI is located in Deadwood, South Dakota, in the heart of the beautiful Black Hills.

Reports To

Executive Director, Finance and Human Resources Director

Summary of Position

The Visitor Services Manager ensures a positive experience and environment for guests at the Adams Museum and the Days of ’76 Museum. The manager maintains the functionality, efficiency, and professionalism of the department and trains, schedules, supervises, and develops the Visitor Services Associates. This position will also help with improving/updating interpretation in exhibits at both museums.

Primary Responsibilities

• Ensure a high level of service and visitor satisfaction through oversight of all aspects of the visitor experience including customer service, visitor safety, and museum information.

• Oversee, provide guidance, evaluate, and participate in the recruiting, hiring, training, supervision, and management of Visitor Services Associates.

• Receive in-house training as a museum interpreter and lead group tours when needed. Train Visitor Services Associates to become interpreters and tour guides.

• Ensure professional appearance and maintenance of front- and back-of-house visitor services areas. Report any deficiencies to the Facilities Manager.

• Create and manage visitor services staff schedule to ensure appropriate coverage. Position must be prepared to cover any scheduling deficiencies.

• Maintain an efficient and secure cash-handling system for the visitor services desk and museum gift shops. Assist with museums gift shop inventory.

• Collaborate with the Communications Director to ensure information about museum history, exhibitions, and programs are effectively shared with the public by visitor services staff.

• Assist with the set-up and management of an online merchandise store.

• Collaborate with gift shops merchandise buyer to ensure all Visitor Services Associates are well versed on products offered for sale.

Secondary Responsibilities

• Assist with the assessment of current exhibit interpretation at the Adams Museum and Days of ‘76 Museum and offer ideas on improvements/updates. Work with other DHI staff in researching, developing, writing, and editing the interpretation.

• Assist with special events and activities.

• Other duties as assigned.

Requirements

• Experience supervising and managing people.

• Strong organizational skills, the ability to work independently, and perform multiple tasks simultaneously without close supervision.

• A high level of energy with a willingness to develop and execute visitor services initiatives.

• Ability to work a flexible schedule, including evenings, weekends, and in critical situations as required.

• Proficiency in computers, data management, and point of sale systems.

• Effective research and writing skills as well as excellent communication and interpersonal skills.

• Should feel comfortable speaking in front of large and small groups.

Physical Requirements

Must be capable of climbing several flights of stairs daily. Must be able to life 20 pounds. Expected to be able to sit, stand, and walk at least eight hours daily. Must be able to see, speak, and hear effectively (with or without reasonable accommodations).

To Apply

Please submit a cover letter, resume, and contact information for three references to April Hoover at This email address is being protected from spambots. You need JavaScript enabled to view it.. Deadline for submission of applications is October 15, 2021.